At Atlantic Garden Furniture, we want you to be happy with your purchase. Please carefully review the product description, measurements, colours, and specifications before placing your order.

1. Returns

Returns are accepted only if the product is:

• Defective or damaged upon delivery; or
• Significantly different from the product description or order placed.

Any issue must be reported to Atlantic Garden Furniture within 48 hours of delivery, together with clear photographs or videos showing the problem.

Products must be unused and in their original condition. We reserve the right to inspect the product before approving a return or refund.

Change of Mind

Because our furniture is large, bulky, and may be made or prepared specifically for your order, change-of-mind returns are generally not accepted.

Please ensure that you have selected the correct product, colour, size, and quantity before completing your order.

Damaged or Defective Products

If your product is damaged or defective upon delivery, please contact us within 48 hours.

After reviewing the issue, we may offer one of the following solutions:

• Repair of the product;
• Replacement of the damaged or defective item; or
• A refund, where appropriate.

We will determine the most appropriate solution based on the nature of the problem.

Refunds

Approved refunds will be processed using the original payment method where possible.

Refund processing times may vary depending on the payment provider or bank.

Delivery charges are generally non-refundable unless the return is due to a confirmed defect, damage, or an error made by Atlantic Garden Furniture.

Incorrect or Incomplete Delivery Information

The customer is responsible for providing accurate delivery information. Additional delivery charges may apply if a delivery needs to be reattempted because of incorrect or incomplete information provided by the customer.