Shipping policy

3. SHIPPING POLICY

Last updated: 24 July 2026

Atlantic Garden Furniture delivers furniture within Lusaka and surrounding areas in Zambia.

1. Delivery Areas

We currently offer delivery within Lusaka and selected surrounding areas.

If you are located outside our usual delivery area, please contact us before placing your order to confirm whether delivery is available and whether additional delivery charges apply.

2. Delivery Times

Delivery times may vary depending on:

  • Product availability;
  • Whether the product is made to order;
  • The size and quantity of the order;
  • The delivery location; and
  • Other circumstances affecting transportation or production.

The estimated delivery time will be communicated to the customer where applicable.

Delivery times are estimates and are not guaranteed unless specifically agreed in writing.

3. Delivery Charges

Delivery charges may vary depending on the delivery location, size of the order, and other delivery requirements.

Any applicable delivery charges will be communicated to the customer before the order is completed.

Free delivery may be available within selected areas of Lusaka for qualifying orders, subject to the terms displayed on the website or agreed with Atlantic Garden Furniture.

4. Receiving Your Order

The customer must ensure that:

  • The delivery address is accurate;
  • The property is accessible to the delivery vehicle;
  • Someone is available to receive the order; and
  • There is sufficient space for the furniture to be delivered safely.
  • Delivery will only be scheduled once any outstanding balance has been paid, unless a different arrangement has been agreed in writing by Atlantic Garden Furniture Limited.

The customer should check the furniture at the time of delivery and report any visible damage as soon as possible.

5. Failed Delivery

If delivery cannot be completed because:

  • Nobody is available to receive the order;
  • The delivery address is incorrect or incomplete;
  • The property cannot be accessed; or
  • The customer is otherwise unavailable,

an additional delivery charge may apply for a second delivery attempt.

6. Large and Bulky Furniture

Customers are responsible for ensuring that the furniture can fit through entrances, doors, gates, stairways, lifts, and other access points.

Atlantic Garden Furniture is not responsible for delivery problems caused by inadequate access or insufficient space at the delivery location.

7. Delivery Delays

Although we do our best to deliver orders within the estimated timeframe, delays may occur due to circumstances outside our reasonable control, including traffic, weather, transportation problems, production delays, or other unforeseen circumstances.

We will make reasonable efforts to communicate significant delays to customers.

8. Contact Us

Atlantic Garden Furniture Limited
Plot No. 630, Kalebwe Street, Salama Park, Lusaka, Lusaka Province, Zambia

Phone: +260 97 3933489
WhatsApp: +47 46365248